Hello Magical Being and Welcome to the Den!
Due to Covid19, we will be shipping orders ONCE a week on Tuesdays until further notice. We appreciate your patience during this time. Stay safe, stay informed and wash your hands. Sending light to all.♥
Due to Covid19, we will be shipping orders ONCE a week on Tuesdays until further notice. We appreciate your patience during this time. Stay safe, stay informed and wash your hands. Sending light to all.♥

Welcome to the The Spirit Den policies section. Please keep in mind that all items purchased from this shop include handmade elements which means that there will be slight variations among items purchased. This variation is what creates the uniqueness of our products.


We want to give you something that you will love or be proud to give as gift to a loved one. That is why we don't sell anything that we wouldn't use ourselves!

Returns and exchanges:

ALL SALES ARE FINAL. As we make our {handmade} products one at a time, to order, we DO NOT accept returns or exchanges. The moment your order comes in, it is immediately added to our work queue. Therefore, we do not accept cancellations.

Shipping Times:
Our products are mostly all handmade by us. Once your order is placed, it can take 2-4 business days before it is made and handed over to the USPS to ship. Please allow that extra time when deciding on whether to choose First Class or Priority shipping when checking out. We cannot guarantee any shipping times and the USPS delivery times given at check out are ESTIMATES only. Please also consider that National Holidays and inclement weather can slow the USPS delivery times.

Shipping:
*PLEASE VERIFY THAT YOUR NAME & ADDRESS ARE CORRECT IN YOUR  ACCOUNT BEFORE PLACING ORDER*  We ship to the name & address that you supply to us from your account. We are not responsible for packages sent to the wrong address, missing or returned. Once your package has shipped, we cannot make any address changes. You will need to get in contact with USPS and have them re-route your package for a fee. If package is returned to us, we will re-ship at buyers expense to correct address.

TRACKING | LOST, MISSING or RETURNED PACKAGES Tracking info is sent to you once the item is shipped so YOU can keep track of your purchase and ESTIMATED delivery date by the USPS. We are not responsible for your package once it is in the care of the USPS or UPS. If the tracking shows that it was delivered we are not responsible if it is stolen or missing. If a package is lost by the USPS we cannot be held responsible. If there is a delivery issue, you need to contact your local postal service with the provided tracking number. If your package is returned to us and you refuse to pay to re-ship your package, we reserve the right to refund your order, minus the original shipping cost and minus a 15% restocking fee.

Any orders, especially those over $100 may be sent via signature required. You, the buyer, need to keep your eyes on the tracking information given when your order ships so you can be home to sign or make other arrangements with the carrier for pick up. If your package is returned to us due to failed delivery attempts or refusal of delivery, we reserve the right to refund your order, minus the original shipping cost and minus a 15% restocking fee.

If you want your PACKAGE TO BE INSURED, we suggest YOU PURCHASE the PRIORITY SHIPPING OPTION.

Our shipping charges are based on USPS Calculated Shipping Costs. Shipping charges includes the postage, as well as, all necessary boxes/envelopes and packing materials needed to ensure your item arrives intact.

WRONG ADDRESS? Shipping labels are automatically printed through shopify, with the address you input during your checkout process. If you place an order and message us stating that you have given the wrong address, we will cancel and refund your order. You should then update your account with the correct address and place your order again. If your package is returned to us due to a wrong address, we will contact you when it is returned and you (the customer) will have to pay to have it re-shipped to the correct address. If your package is returned to us and you refuse to pay to re-ship your package, we reserve the right to refund your order, minus the original shipping cost.

INTERNATIONAL BUYERSUnfortunately, due to many reasons, we no longer ship internationally.

Buyers will be charged appropriate state sales tax if your state requires sales tax collection.
Legal Disclaimer: All of artwork/images are copyright protected by The Spirit Den 2013/2019.
***All of our products are made in a pet friendly, smoke free home.****
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NOTE: By submitting your order, you are signifying that you have read and agree to ALL the terms and policies set forth by The Spirit Den/Cutting Edge Design Company.
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